Personal Information Collection and Use
We collect personal information about our customers both online and offline. In most cases, such information will be collected directly from you through your communication, interactions and activities with us. We may also collect information from third-party sources (including and without limitation, publically available data, other companies and referrals).
Personal information collected may include but is not limited to the following: Contact Information, including your name, company name, title, email address and telephone number. User Content, including information provided when you use any online mean of communications with us and all user submissions and content you provide. Transaction Information, including products or services you inquire about. Other data to help us categorize your questions, diagnose issues using our product and services, and respond to your cases when you contact CSRMG’s support center.
Please note that it is always your choice whether to provide any personal information. We will use information you provide us to respond to your requests, to contact you, to provide information about CSRMG’s products, services and opportunities, to respond to our customers’ inquiries, and to review your application if you have responded to a job opening. We may also use the information you provide us to contact you from time to time to provide you with important information, required notices and marketing promotion.
You may withdraw your permission for us to collect, use and disclose your personal data at any time, subject to legal and contractual restrictions and reasonable notice. However, without your permission we may not be able to respond to your queries or process your requests.
Security & Disclosures
We may disclose personal data you provide to our affiliates and partners and to consultants, service providers, and contractors that we use to support our business and operations (e.g. technical support, advertising, public relations, media and marketing services, legal services, e-commerce and other web-related services such as web hosting and web monitoring services, and event-related services such as online and offline data capture services) who have agreed to keep the information confidential and use it only to provide the applicable service(s).
We may also disclose personal data to third parties (including without limitation, governmental agencies) if required to do so by law, regulation, or court order; to respond to governmental and/or law enforcement requests; to identify, contact, or bring legal action against someone who may be causing injury to or interfering with our (or others’) rights or property; to support any claim, defence, or declaration in a case or before any jurisdictional and/or administrative authority, arbitration, or mediation panel; or in connection with disciplinary actions/investigations.
In some instances, the recipients of your personal data may be located outside of Canada or the United States, and your personal information may therefore be subject to the laws of those other jurisdictions.
Automatic Collection of Information
CSRMG automatically collects certain statistical and other data about visitor use or visits to the website, and customer use of the application through cookies and other technology. This information includes but is not limited to IP addresses, statistics on pages viewed, web browsers and operating systems, and is reviewed and analyzed to improve our website, application and services.